Version 0.4 of 27.10.2026 · aiseen.cloud
This is an English translation of the Russian original. If the versions differ, the Russian text prevails.
aiseen.cloud sells a digital service: an automated website audit whose report opens via a link right after the check. That is why money is refunded in specific, verifiable cases, listed below. This policy follows section 4 of the Terms of Service and explains the procedure in more detail.
The seller of the service is Evgeniy Litvinov (Литвинов Евгений), Almaty, Republic of Kazakhstan. Card payments are processed by Paddle.com, our online reseller and Merchant of Record: an approved refund for such a payment is made through Paddle. For payment by invoice the provider is ТОО «IdeaFix (ИдеяФикс)» (BIN 180840024546), and refunds go to the bank account the payment came from.
1. When we refund in full
- The report was not provided. The payment went through, but the report did not open at the order link through our fault within 7 days of payment.
- The audit cannot be carried out for technical reasons: the site is unavailable or fully closed to checking. We will offer to repeat the check once the cause is removed; if that does not suit you, we will refund the money.
- Double payment. The same order was paid twice — we refund the second payment.
- Material defects in the report that we have not fixed within 10 business days of your request (for example, the check read the wrong site or clearly got an item wrong and we confirmed it).
2. When we do not refund
- Once the report is available at the link, the service is considered provided: disagreeing with the score or recommendations is not in itself a reason for a refund. The score is set by open rules that are the same for everyone (Methodology); if you believe the check got something wrong, click "Wrong score?" under the report — we will look into it and correct the check.
- We do not guarantee that AI systems will start mentioning or citing the site after the recommendations are implemented: their answers are determined by the owners of those systems.
- An unused re-audit is not refunded after the 30 days have passed.
- Subscriptions (Monitoring, Agency plan): a paid month that has started is not refunded — you can cancel the subscription and there will be no further charge. Exception: if, through our fault, not a single check ran in a paid month, we refund the price of that month in full.
- Subscriptions prepaid by invoice (1, 3, 6 or 12 months): access for the whole period opens right after payment, and an electronic certificate of completion (ЭАВР) is issued at the same time. If you change your mind or no longer need the subscription, the money is not refunded. Refunds are made only on the grounds of section 1; then the months already started are deducted from the amount paid at the full monthly price of the subscription, without the period discount.
3. How to request a refund
Write to [email protected] within 14 days of payment and include:
- the order number (AS-…) or the link to the report;
- the payment method (card via Paddle, transfer or invoice) and, if you paid by card, the email address you gave at checkout;
- what exactly went wrong.
We reply within 3 business days. An approved refund is made by the same method as the payment: card payments — through Paddle; transfers — to the account the money came from. The money usually arrives within 10 business days; the timing depends on the bank.
4. Your statutory rights
For consumers in the EU. By ordering the service, the consumer asks for it to start immediately and confirms that they lose the right of withdrawal once the service has been fully performed (Article 16(a) of Directive 2011/83/EU).
This policy does not limit the rights you have under the mandatory consumer protection laws of your country of residence.